To optimize the dissemination of notifications generated by our business's IT management tool, ServiceNow, and ensure timely delivery of pertinent and actionable information to the appropriate recipients, we embarked on crafting a comprehensive design strategy encompassing all communications directed towards both customers and agents within the IT domain. The project reduced the time to resolve time by 60% within the first month of implementation.
The project details are confidential. I am happy to share more detail on my experience verbally in an interview.